General Shipping Information

Delivery Schedules and Timeframes

Beer & Wine Clubs: All shipments are sent from our fulfillment center between the 20th and 25th of each month via Federal Express, UPS, and other Ground services. Please allow 7-10 business days for your shipments to arrive. We currently cannot ship beer or wine to the following states: AK, HI, UT and other areas where prohibited by law.

Cigar Club: All shipments are shipped between the 10th and 15th of each month via the U.S. Postal Service. For orders set to begin during the same month in which they were placed, the first shipment may ship later in the month. Please allow up to 10 business days for your shipments to arrive.

Cheese & Chocolate Clubs: All shipments are sent from our fulfillment center on the 3rd Tuesday of each month via Express Next Day or 2nd Day Service and will arrive in one or two business days. Due to the perishable nature of the product, shipments are sent without a signature required to avoid excessive periods in the carrier's possession. It is therefore VERY IMPORTANT that you ship to a location where someone will be there to receive it. PLEASE NOTE: For November only, shipping will be on the 2nd Tuesday to avoid conflicting with Thanksgiving.

Flower Club: All shipments are sent from our fulfillment center on the 3rd Monday of each month via Express Next Day Service. Due to the perishable nature of the product, shipments are sent without a signature required to avoid excessive periods in the carrier's possession. It is therefore VERY IMPORTANT that you ship to a location where someone will be there to receive it.

Adult Signature Requirements (Beer & Wine) - All beer or wine shipments are sent via Federal Express, UPS, or other local ground service carriers with an adult signature sticker required on the box. It's best to have your shipments sent to a location where someone will be there to sign for it. Each carrier will make one or more delivery attempts and if unsuccessful they will leave door tags and/or phone messages indicating the attempted deliveries. Please respond to any communication from the carrier right away. After the final delivery attempt, the box is routed back to the local consolidation center closest to your shipping address and you may be given a short period to pick it up before it is sent back to our fulfillment center. We've intentionally packaged our shipments in a very non-descript, brown corrugated box such that most of our customers are comfortable having their shipments sent to their daytime location. If you have any further questions, don't hesitate to contact our customer service dep’t at 800-625-8238.

Purchase Agreement - I agree that the age information of both the billing and shipping contacts associated with the order(s) that I have placed are correct. I agree that the purchaser(s) and recipient(s) of any beer or wine of the month club orders placed on this web site are over 21 years of age, or 18 years of age for cigar club orders. I understand that any information related to this order that is false is considered to be fraudulent by the purchaser and that any misrepresentation of age will be prosecuted to the fullest extent of the law. Furthermore, by placing this order, I represent that I am purchasing this product solely for personal use, or as a gift, and are not engaged in any sort of law enforcement activity.

Returned Shipments - In the event that you are not able to receive your shipment during the attempted deliveries AND you did not pick up your shipment within the allotted period, your box will be shipped back to our fulfillment center at which point you have two options. You may either elect to pay a re-packaging/re-shipping fee to have your shipment repacked and resent to you, OR you may elect to have your account credited your monthly charge less shipping and handling charges.

Address Changes/Membership Extension & Termination - Please call us prior to the 1st of the month to make all account related information changes such as address changes, membership extensions & terminations, or gift accounts desiring to continue their memberships. Address changes made after that time may require a repackaging and re-shipping charge. Direct requests by you or your gift recipient to the shipping carrier to re-route a shipment in transit or address corrections made by the carrier to the shipping address that you've provided may incur an additional processing fee.